The Branch Member Account Specialist (BMAS) provides exceptional member service by performing transactions and adherence to exceptional service expectations. Must enjoy working with the public. Possess an engaging outgoing, positive personality that will provide a warm and consistently friendly member experience. Should be interested in problem-solving to help members resolve issues or concerns with statements, accounts, and problems. Be an advocate for, be able to explain and sell/enroll members in Credit Union products, offerings, and services. Must be able to interview members and perform needs assessment for consumer loans (except mortgage lending). Desire to serve the local community.