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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20250613T123000Z
DTEND:20250613T200000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customer Service Excellence Workshop
DESCRIPTION:This dynamic 1-day course is a game-changer for anyone in customer-facing roles whether you're in sales\, service\, or any position that interacts with customers. Whether you're just starting or already experienced\, you'll gain powerful strategies and actionable techniques to elevate your performance. Master the art of building strong relationships\, delivering exceptional value\, and communicating in ways that resonate deeply with customers. With proven methods\, you'll conquer even the toughest customer interactions and transform challenges into opportunities. Learn how to turn service moments into sales successes while creating unforgettable customer experiences. Get ready to sharpen your skills and take your customer service to the next level!\n\n Learning Objectives: Sessions 1 & 2\n\n Customer Service Fundamentals\n\n\n	Understanding customer service\n	Is the customer always right (CIAR)?\n	Building customer relationships\n	Creating customer retention\n\n Customer Experience & Communication \n\n\n	Understanding your value proposition\n	Delivering the customer experience\n	Customer communication best practices\n	The power of the pause\n\n Learning Objectives: Sessions 3 & 4\n\n Managing Difficult Customers\n\n\n	Defining customer challenges\n	Methods for managing difficult customers\n	How to handle bully customers\n	When is it time to call the boss?\n\n From Service To Sales\n\n\n	Cross-selling & upselling\n	Getting customers to pay more\n	Asking for referrals\n	Bringing positivity to the workplace
X-ALT-DESC;FMTTYPE=text/html:<p>This dynamic 1-day course is a game-changer for anyone in customer-facing roles&mdash\;whether you&#39\;re in sales\, service\, or any position that interacts with customers. Whether you&#39\;re just starting or already experienced\, you&#39\;ll gain powerful strategies and actionable techniques to elevate your performance. Master the art of building strong relationships\, delivering exceptional value\, and communicating in ways that resonate deeply with customers. With proven methods\, you&#39\;ll conquer even the toughest customer interactions and transform challenges into opportunities. Learn how to turn service moments into sales successes while creating unforgettable customer experiences. Get ready to sharpen your skills and take your customer service to the next level!<br />\n&nbsp\;<strong><span style="color:red\;">Learning Objectives: Sessions 1 &amp\; 2</span></strong><br />\n&nbsp\;<strong>Customer Service Fundamentals</strong></p>\n\n<ul>\n	<li>Understanding customer service</li>\n	<li>Is the customer always right (CIAR)?</li>\n	<li>Building customer relationships</li>\n	<li>Creating customer retention</li>\n</ul>\n&nbsp\;<strong>Customer Experience &amp\; Communication </strong>\n\n<ul>\n	<li>Understanding your value proposition</li>\n	<li>Delivering the customer experience</li>\n	<li>Customer communication best practices</li>\n	<li>The power of the pause</li>\n</ul>\n&nbsp\;<strong><span style="color:red\;">Learning Objectives: Sessions 3 &amp\; 4</span></strong><br />\n&nbsp\;<strong>Managing Difficult Customers</strong>\n\n<ul>\n	<li>Defining customer challenges</li>\n	<li>Methods for managing difficult customers</li>\n	<li>How to handle bully customers</li>\n	<li>When is it time to call the boss?</li>\n</ul>\n&nbsp\;<strong>From Service To Sales</strong>\n\n<ul>\n	<li>Cross-selling &amp\; upselling</li>\n	<li>Getting customers to pay more</li>\n	<li>Asking for referrals</li>\n	<li>Bringing positivity to the workplace</li>\n</ul>\n\n<p>&nbsp\;</p>\n
LOCATION:Center for Business Excellence 49 Commerce Dr.\, Wyomissing
UID:e.1980.11945
SEQUENCE:3
DTSTAMP:20260414T075410Z
URL:https://business.greaterreading.org/events/details/customer-service-excellence-workshop-11945
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