In this course, we will learn about managing expectations. Specifically, what do customers want? How well do we deliver that? What happens when we don’t deliver what our customers expect? Who are we? What do we do? How can we avoid drama and control the outcome?
- Understand why certain people can be difficult
- Use Sandler Training® techniques to resolve conflict
- Understand tonality
- Maintain control of the sale in difficult situations
- Understand Karpman’s Drama Triangle
Date and Time
Thursday Jul 19, 2018
8:30 AM - 10:30 AM EDT
Thursday, July 19, 2018
TIME: 8:30 -10:30 a.m.
Location
The Chamber's Center for Business Excellence
49 Commerce Drive
Wyomissing, PA 19610
Fees/Admission
$129/person - Chamber Members;
$179/person - Not-Yet Chamber Members
Website
Contact Information
Kristen Stubblebine, Coordinator - Training & Development // 610-898-8197
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