The Case Manager provides processing of initial intake assessments, advocacy and ongoing case management for homeless families, or individuals placed in shelter and works with them to assist in transitioning back to the community. The Case Manager helps families and individuals establish and work on short term goals to help them stabilize their lives and move toward securing more stable housing, income and address any needed medical, mental health or addition issues. The Case Manager also provide support services such as: information and referral, goal setting, problem solving and linkages to any needed wrap around services.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Participates in case reviews regularly with Director and shelter team.
- Processes initial case management intake of new residents.
- Sets appropriate goals for housing, mental health and medical needs, employment or other funding options for assigned clients.
- Assists residents in finding needed community resources to enhance their lives and promote independence
- Maintains resident files and documentation of work performed.
- Assist with necessary referrals and advocacy of residents
- Sets up aftercare plans with clients as they prepare to exit shelter.
- Teaches necessary skills on budget planning, resume writing and other life skills as needed to residents.
- Addresses the needs of any children in assigned cases to ensure their needs are met regarding health, education and emotional wellbeing.
- Attends recommended workshops.
- Shows an attitude of cooperation and support as a member of the team.
- Respects the confidentiality of records pertaining to residents.
- Fulfills Department of Human Services annual training.
- Performs other job-related duties as assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum age 18 years
- Bachelor’s Degree in Social Services or comparable field preferred with a minimum of one-year direct service experience in crisis intervention, case management, shelter/transitional emergency/transitional housing, and/or substance abuse.
- Excellent communication and organizational skills with basic computer knowledge
- Ability to work independently, accurately and efficiently, with an eye for detail
- Excellent phone manners and customer service skills
- Self-motivated and able to work independently.
- Valid Pa Driver’s License and good driving history.
- Ability to report to work in inclement weather.
- Ability to make logical decisions that are in the best interest of residents and the program.
What we offer:
- $1,000 SIGN ON BONUS!
- Medical, dental and vision insurance
- Paid time off (PTO) after 90 days
- Paid Holiday Time
- Flexible schedule
- Tuition reimbursement
- Company paid Short Term Disability
- Company paid Life Insurance
- Voluntary Supplemental Life Insurance
- Childcare Tuition (max cost is $25/child per week)
- Company paid Employee Assistance Program
- Simple IRA with company match
Opportunity House is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state or federal law.