Community Engagement Specialist
Lehigh Valley Service Center, Lehigh Valley, PA, US
The Community Engagement Specialist is responsible for developing and executing effective outreach strategies in underserved communities expanding the reach of the Girl Scout Leadership Experience to girls in underserved communities. S/he creates and maintains a portfolio of troops led though community partnerships, increasing participation in Girl Scouting through new lead generation, onboarding, and continual support. Heightens awareness of Girl Scouting through a variety of in person meetings, presentations, and networking opportunities with community stakeholders.
The Community Engagement Specialist works closely with the Recruitment Specialist and the Senior Manager of Recruitment for the assigned region. They are also a member of the trefoil.
The following competencies are required for this position:
- Interpersonal Relations: Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; establishes a climate in which all people are comfortable to discuss various issues and concerns that may impact council work.
- Customer Responsiveness: Seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
- Self- Management: Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals; manages time effectively; completes assignments in a timely manner; sets and balances priorities; simultaneously manages multiple tasks/projects.
- Time Management: Effectively manages time independently and through regular check ins; completes assignments in a timely manner; sets and balances priorities; simultaneously manages multiple tasks/projects.
- Fostering Diversity: Understands and embraces the differences that individuals bring to Girl Scouting; encourages and fosters the unique contributions and varied talents of diverse groups and individuals; values, develops, nurtures, uses, and celebrates group and individual diversity; removes barriers to participation (holds meetings in accessible locations, uses translators, etc.); strives to ensure a friendly and harmonious environment for girls, adult volunteers, and staff; treats others in an unbiased manner; challenges the biased behavior of others; adheres to organizational diversity goals.
- Oral Communication: Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; clearly communicates the rationale for proposed changes; listens to and comprehends what others are saying; prepares organized and structured presentations; makes oral presentations using appropriate inflections, volume, tone, and non-verbal communication; skilled in public speaking and phone etiquette with girls and volunteers.
- Written Communication: Clearly conveys ideas and information in both formal and informal written documents; expresses ideas and facts in a clear and understandable manner appropriate for the audience/reader; effectively proofreads all written documents.
- Organizational Knowledge: Understands Girl Scout purpose and organizational structure, including functions, operations, and interrelationships; keeps up-to-date on key GSUSA and council-specific policies, priorities, processes, and practices (for example, Safety Activity Checkpoints); understands how his/her job relates to and supports GSUSA goals, including increasing and developing membership and volunteer support; is aware of the organizational culture and knows how work is accomplished; knows the roles and responsibilities of staff and volunteers; is familiar with membership policies, standards, and resources.
- Personal Integrity and Professional Conduct: Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals; manages time effectively; completes assignments in a timely manner; sets and balances priorities; simultaneously manages multiple tasks/projects.
- Adaptability: Adjusts, modifies own behavior, and remains flexible in response to changing situations and environments, new or rapidly changing information, unexpected obstacles, or people expressing varying perspectives, needs and demands; maintains high level of professional performance, emotional composure and objectivity under pressure or opposition; identifies common interests to resolve differences; identifies causes of problems; recognizes when immediate action is required and from whom.
- Information Management: Accesses, organizes, and manages information effectively; maintains basic computer literacy with relevant software; seeks out and applies new technology in own work to improve the work processes.
Outputs Key Performance Indicator
- In collaboration with the Recruitment Specialist, implements marketing strategies for membership recruitment; includes cultivating and organizing communities that results in increased girl and volunteer leads.
- Follows up on new leads and referrals resulting from field activity in a timely fashion.
- Tracks outreach efforts and communication in CRM (Salesforce).
- Establishes relationships with area organizations, coalitions, schools and school districts.
- Develops and cultivates partnerships with community youth-serving organizations, agencies and leaders, educators, faith-based institutions and to increase awareness of and participation in the Girl Scout program.
- Responsible for the annual retention of participating community partners.
- Provides onboarding support to Girl Scout program facilitators at regional sites.
- Sets specific outreach targets and develops action plans to project necessary contacts resulting in membership goal attainment. Prepare a variety of status reports, including activity, follow-up, and adherence to goals.
- Tracks and follows up on progress of potential leaders, through completion of onboarding process (up until first troop meeting)
- Build relationships and identify funded troop location opportunities and work with the Recruitment Specialist to ensure a Girl Scout Experience
Qualifications - Essential:
- Bilingual in English & Spanish
- Able to manage tasks and responsibilities with little day-to-day oversight
- Confident, friendly, social, and outgoing
- Superior oral communication/ presentation skills
- Ability to speak to small and large groups of girls and adults
- Sales or recruitment experience and sales ambition
- Can handle rejection from uninterested parties
- Familiarity with coverage area, willingness to travel throughout GSEP’s nine-county footprint
- Able to learn, understand, and apply tools in data systems to ensure all leads are entered
- Technical computer skills in Microsoft Office including Word, Excel, Outlook, and Google Docs, Salesforce/Personify and social networking
- Able to work primarily on-the-road, with minimal time in-office
- Familiarity with demographics and trends in coverage area
- Cultural sensitivity
- Passion for GS Mission and council ambassador
- Commitment to GSEP Operational Core Values
- Able to set short and long-term goals individually and working as a team
- Ability to analyze trends and other available information to plan, promote and implement a comprehensive strategy to retain and grow membership
- Anticipates, prevents and resolves conflict
- Provide and ensure professional, superior customer service is provided to all internal and external customers.
- Strong customer service focus
- Strong motivation to meet goals and objectives
- Strong writing and persuasion skills
- Strong self-confidence
- Strong presentation skills
- Strong creative problem solving and effective negotiator
- Strong prospecting and sales management skills
Employees are responsible and accountable for:
- Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
- Active participation in activities associated with the management of workplace health and safety.
- Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.
- Correct utilization of appropriate personal protective equipment.
- Hours of work; Monday – Friday, 7 hours a day/35 hours a week. Varied Schedule, primarily 9am.-5pm.
- 70-75% travel (daytime) – requires reliable vehicle
- Some evenings and weekends will be required
- This is not a work-from-home position, weekly in-office time and in-person team meetings will be required
- Maintain Membership as a registered Girl Scout
- Ability to interact across all levels with a diverse population
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Click on this link to apply:
Community Engagement Specialist
Contact Angela Greco, Human Resources Manager at firstname.lastname@example.org with questions.