Customer Service Excellence Workshop - CANCELLED

This one-day course is ideal for anyone who works with customers whether it is in sales, service, or any other customer-facing roles. There is something for everyone, whether you are new to customer service or you are experienced and you are looking for ways to perform even better. You will learn easy-to-use tips, techniques and methods to improve not only your customer service but also your customer experience as well. Learning how to build relationships, deliver value and communicate with customers in meaningful ways will help to make your job easier. We all have difficult customers, and we can help you with the best ways to work with them. You will also see how easy it is to turn service opportunities into sales opportunities all while creating great customer experiences.
 
Learning Objectives
 
Customer Service Fundamentals

• Understanding customer service

• Is the customer always right (CIAR)?

• Building customer relationships

• Creating customer retention

 
Customer Experience & Communication

• Understanding your value proposition

• Delivering the customer experience

• Customer communication best practices

• The power of the pause

 
Managing Difficult Customers

• Defining customer challenges

• Methods for managing difficult customers

• How to handle bully customers

• When is it time to call the boss?

 
From Service to Sales

• Cross-selling & upselling

• Getting customers to increase their financial commitment

• Asking for referrals

• Bringing positivity to the workplace
  
  Aaron Jacobs is a professional sales process improvement consultant in the United States. His 20 plus years of experience also spans into project manager. He is the founder of Scorecard Sales and creator of the mobile app Scorecard used by salespeople to improve sales processes, boost productivity and achieve great results. Aaron has an equal passion for both business and teaching. He has enjoyed a long career of training, coaching, managing and mentoring business professionals from all types of industries and backgrounds. Business is a great way to bring goodness into the world when done correctly. Whether it is selling, project management or leadership, when professionalism and process are applied, great results are achieved. This is the philosophy that Aaron teaches to his clients. Results and respect.