The past 12 months have tested our abilities to work effectively and put new uncertainty around what that work may look like as we move down the road. What remains constant is that fact that as we consider our next moves, we need to look at both the heart implications (the human side) and the head implications (the business side) as we evaluate issues and make decisions. If we error too far oriented to one or another, we may doom ourselves to frustration and potential failure. This session will explore the heart and head of your business and give you a framework for you to use to ensure that you consider each as you move back into the office, adjust to hybrid working condition, and find and retain exceptional talent. Attend and walk away with new ideas on how to balance both the “humanity of the business” and the “business of the business” as we move forward.