We have all seen the emergence of businesses distinguishing themselves through extraordinarily satisfied customers, while also enjoying some of the best bottom line business results in their industry. The principles, practices, and methods that underlie extraordinary customer service are within reach of all businesses—from hospitality, retail, and professional services to health care and manufacturing—yet few actually escape business as usual. Most organizations that provide good service never attain and sustain extraordinary customer service. The same is true for their bottom line results.
The consequence of not connecting the dots between extraordinary customer service and creating enterprise value are staggering in lost business opportunity. With a high degree of predictability, the organizations that develop accountability, are committed to extraordinary customer service, and apply “extraordinary thinking” will enjoy the most engaged employees and sustainable, predictable, and consistent growth in profit.
Key takeaways
- Commonly held myths and misperceptions are distinguished;
- The Essentials to customer satisfaction and bottom-line;
- Understand how customers perceive value is created and maintained;
- Step-by-step guidance to raise the level of awareness, commitment, and enthusiasm for growth;
- Clarity into next- level leadership and service;
- Guidance on managing expectations and implementing change that is significant and lasting.
Date and Time
Wednesday Feb 27, 2019
8:30 AM - 11:30 AM EST
DATE: Wednesday, February 27, 2019
TIME: 8:30 - 11:30 a.m.
Location
The Chamber's Center for Business Excellence
49 Commerce Dr., Wyomissing
Fees/Admission
INVESTMENT: $149/person
Website
Contact Information
Kristen Stubblebine, Coordinator - Training & Development // 610-898-8197
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