Customer Service Excellence Workshop

This dynamic 1-day course is a game-changer for anyone in customer-facing roles—whether you're in sales, service, or any position that interacts with customers. Whether you're just starting or already experienced, you'll gain powerful strategies and actionable techniques to elevate your performance. Master the art of building strong relationships, delivering exceptional value, and communicating in ways that resonate deeply with customers. With proven methods, you'll conquer even the toughest customer interactions and transform challenges into opportunities. Learn how to turn service moments into sales successes while creating unforgettable customer experiences. Get ready to sharpen your skills and take your customer service to the next level!
 Learning Objectives: Sessions 1 & 2
 Customer Service Fundamentals

• Understanding customer service
• Is the customer always right (CIAR)?
• Building customer relationships
• Creating customer retention

• Understanding your value proposition
• Delivering the customer experience
• Customer communication best practices
• The power of the pause

• Defining customer challenges
• Methods for managing difficult customers
• How to handle bully customers
• When is it time to call the boss?

• Cross-selling & upselling
• Getting customers to pay more
• Asking for referrals
• Bringing positivity to the workplace